Privacy Policy
How we collect, use, and protect your personal information
Last updated: June 2026
Introduction
boldsphere-reno is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, postal address, and other contact details you provide through our enquiry forms.
- Property information: Details about your property that are relevant to assessing suitability for energy solutions.
- Usage data: Information about how you interact with our website, including pages visited, time spent, and navigation paths.
- Technical data: IP address, browser type, operating system, and device information collected automatically when you access our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information about our services
- To prepare quotes and proposals tailored to your requirements
- To communicate with you about your project, including scheduling and updates
- To improve our website and services based on usage patterns
- To comply with legal obligations and protect our legitimate business interests
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: With trusted partners who assist in operating our website or conducting our business, subject to confidentiality agreements.
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When your information is no longer needed, we will securely delete or anonymise it.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia